I am quite the procrastinator when it comes to calling anyone on the phone. This includes calling for services such as repair. If there is an option to chat or email, I will take that any day. This week I made the commitment to contact people about various repairs. Yesterday’s connection with the Bosch people gave me the courage to contact other companies about repairs
In the last few weeks we’ve noticed an ever-widening gap between a few of our tiles in our kitchen. I noticed a small gap months ago, but Dean didn’t think it was a problem. Now it is a problem since the gap is a quarter-inch wide. We first considered fixing it ourselves; it only required us to remove the wooden transition trim between the dining room and kitchen and push the tiles inward towards the gap. This didn’t work because the smallest of the tiles are attached to the floor with some sort of adhesive. (The tiles have a tongue and groove and are not supposed to be stuck to the floor, but in this case it was necessary because they were tiny parts of the tiles.)
Anyway I contacted the first company (family-owned since 1923) on the list of recommended dealers for this particular product and the man who answered the phone was very nice and promised stop by the next day, a Thursday. He didn’t show up (or call). I called again on Wednesday because he’d mentioned he was tied up through Monday and he promised to stop by on Thursday. He didn’t show up (or call). I called him on Monday and left a message saying that if he was not planning on helping us out, just call and tell us and we’d move on. He never called back.
I looked at the list of dealers again and found another company that seemed promising (“family and friends” was part of the name). This time I emailed with the exact issue, a photo, and a plea to let us know if they were not able to help us since I’d already been ghosted by another company. These folks immediately returned my email, empathizing with me about the no-show/no-call company and saying they’d discuss it and get back to me with a time they could come fix it. Needless to say I was relived and delighted with that response.
As you may recall, we bought a teak outdoor dining set in the middle of winter. Dean put the set together in the dark on a freezing night just before a snowfall. In hindsight I think waiting until daytime and warmer weather might have been more practical. Anyway, I’ve been applying a teak protector on the furniture to keep it a honey-brown and noticed that some of the chairs were not put together well — in fact some of the chairs were missing dowels. I mentioned this to Dean, hoping he’d kept some of the hardware, but he hadn’t and instructed me to go to the hardware store to buy some.
I decided to try the company from whom we’d purchased the furniture (chatting this time) and within a few minutes was told that they’d send dowels to us at no charge. I guess we did spend a pretty penny on the furniture and it is under lifetime warranty, so I should not be surprised. But I was delighted nonetheless.
The temperature this afternoon made it into the upper 70s. Glorious! Delightful! This Carolina wren agreed with me.
I still have it
I’ve not thought about, much less worked on anything related to accessibility since the day I retired. I unsubscribed from my favorite accessibility email list and uninstalled all accessibility software from my computer. I found that thinking about it created anxiety and I didn’t want any more anxiety thank-you-very-much.
Then last week Clare asked me to help out with a PDF for her second job. Since I was converting a word file to PDF file I figured I would make it accessible too. That felt good.
This week she asked me to check the website for her second job and see what needed to be done to make it accessible (its a non-profit organization, but still should be accessible). So today I spent a few hours looking at it with my long-neglected accessibility perspective and sent the results to Clare.
It felt good to know that I still knew what I was doing. I’d gotten caught up on the fact that I was not the best in my field at work and the competition there was uncomfortable, thus my decision to retire early. But with something like this, I am the most knowledgeable person at the table (between Clare and myself and maybe the people who she works with) and I feel my confidence coming back. Which is a delightful feeling.